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Help > FAQs Frequently Asked Questions We thought it would be helpful if we put all these on one page.
If your questions or concerns are not addressed here - please
email to megan@myveganshoes.com
Q You don't have a store.
Can you ship shoes to the US? Q Why do you have so many Earth styles available in only UK half sizes? And which size should I order? A The conversion between Earth US sizes and UK sizes is 2.5 sizes for Ladies, and half a size for Men's - we will be carrying more full UK sizes in the future. For now, order up to the next half size - eg if you are usually a UK5, go up to a UK5.5, instead of down to a UK4.5. Q
How do I clean my Earth Vegan Shoes? Q. I have wide feet, will your shoes fit me?
Our shoes are designed
to fit standard widths, some people find it more
comfortable to go up to the next size
if they have a wide foot.
Q
I have narrow feet, will your
shoes slip off my feet?
A Some people with narrow feet do find any shoes slip off. We have found
that heel grips (widely
available from chemists) may
solve the problem.
Q
Can I wear inner soles or orthotics with your
shoes?
A Our manufacturers
do not advise that inner soles or orthotics are worn
with our shoes. The
shoes are already orthopedically shaped, and you may find
you do not need your orthotics. Any
change to the shape of the shoe may negate some of the positive
effects of the shoes.
Q.
Can I wear my Earth Vegan shoes all
day? Q
My Earth shoes
have given me a blister/rubbed my feet. Can I keep wearing
them?
A
No. Earth
are no different to any other new shoes, and may cause blisters or rub
the feet if worn for too long. Allow the blister to fully heal before wearing your shoes again and
then wear them in
for shorter periods until your
feet become accustomed to them.
Q I have a medical condition affecting my lower body, and I am not sure if I should wear Earth. What should I do? A
As you would expect, we can't offer medical advice. Ask your specialist or consultant to look at the information
on our website, or supply
them with some printed off information pages,
to enable them to better advise you.
Q
I'm pregnant. Can I still wear your
shoes?
A Yes you can.
Q
How do I return my shoes
to exchange for another size ?
A Please refer to our returns policy
Q
How long does will it take for my shoes
to arrive once they have been shipped?
A Please see our information on shipping
Q
My Vegan shoes haven't arrived, although the tracker says
they have been shipped to me?
A Are you certain your Postman hasn't tried
to deliver them whilst you weren't home? Some Postal Services
do not always leave a card to say they have tried to deliver
to you. Check with your local Post Office parcel section
first to re-schedule delivery.
Q
How do I find out if my shoes
are in stock.
A There is a regularly updated shipping and stock
availability section on the site.
Q
I need to return my shoes,
but have thrown the box away. What shall I do?
A Please try and keep the original box. If you do
not have the original box, please find an alternative, but this
may affect how we deal with your return. Please do not return
shoes in a plastic bag only as they may get damaged and we may
not be able to process your return or exchange.
Q
My shoes hurt. What shall I do?
A
Take off your shoes. Try again for a shorter period
of time the next day and gradually increase the wearing time
each day.
Q
I wore my shoes all day yesterday. I have stiff muscles in my
lower body today. Is this normal?
A You will probably have used muscles
that may have been unused for a while! If you feel uncomfortable, don't
wear your shoes until the stiffness has gone.Wear your shoes
for shorter periods and build up the length of time you wear
them gradually.
Q
I really want to get going with my
Earth Vegan shoes. Can I wear them all
day?
A
There is no reason why not - but you can judge if you
feel any discomfort of any kind, try wearing your Earth shoes for short periods and build
up the length of time, until they have worn in and softened
a little. Once your feet are used to them, you may wear
them for as long as you are comfortable.
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